THIRD PARTY BILLING

“Telehealth Policy and Urban Indian Organizations”

This report describes the impact of telehealth policies on UIOs.  First, the report explains four broad categories of telehealth technology and the applicable reimbursement policies. Then the report compares Medicaid reimbursement telehealth policies from six states, both prior to the Covid-19 pandemic and during the pandemic.  The report concludes with a summary of telehealth challenges and opportunities

A recording of a CMS Webinar presentation on the report is available on YouTube.

A copy of the Webinar slideshow is available from CMS. 

“Recent Trends in Third-Party Billing at Urban Indian Organizations.”

This report provides an overview of billing methods and payment methodologies that Urban Indian Organizations use for third-party reimbursement, with a focus on IHS appropriations, third-party reimbursement rates, HHS Grants and HRSA Health Centers.

• In FY18, UIOs received $672 per AI/AN patient from IHS’s Urban Indian line item.
• The average Medicaid reimbursement rate UIOs receive is around $245 – nearly half the 2020 all-inclusive rate of $479 available to tribal and IHS facilities. The lowest rate NCUIH has on record was $70 in 2018; 50% of UIOs receive between $170 and $300 per encounter.
• In FY2019, HHS grants from sources other than IHS totaled $48.4 million, just under the $51.3 million appropriated under the Urban Indian Health IHS line item that year.
• 60% of the grants that UIOs received from Health and Human Services (HHS) between FY13-FY19 did not come from IHS, with 31% awarded by HRSA (31%), 19% by SAMHSA (19%), 4% by the CDC (4%), and 3% by ACF.

UIOs that are HRSA Health Centers are serving an increasing number of Homeless Health Center patients – 8349 clients in FY2018 (up 150% from four years prior). HRSA Health Centers also serve around 1100 Veterans and 500 Agricultural workers, and these levels were relatively stable between 2015 and 2018.

Webinar Recording | Slides

PROVIDERS

The Affordable Care Act (ACA) and the Indian Health Care Improvement Act (IHCIA) provide a number of important benefits for urban Indian health providers:

• The law permanently reauthorizes the IHCIA.
• The law declares that it is the policy of the United States, in fulfillment of its special trust responsibilities and legal obligations to Indians, to ensure the highest possible health status for urban Indians and to provide all resources necessary to affect that policy.
• The law expands opportunities for urban Indian health program staff recruitment through the National Health Service Corps.
• The law authorizes urban Indian health programs to purchase Federal Employee Health Benefits for their employees.
• The law provides a “right of recovery” for urban Indian health programs to recover payment for services provided to patients carrying out-of-network insurance coverage.
• The law expands Medicaid and affordable insurance through Health Insurance Marketplaces, allowing urban Indian health programs to bill third-party payers rather than relying on their limited Title V funds.

More choices to access insurance coverage

• Use the Indian Health Service if eligible and accessible.
• Access coverage through Medicare, Medicaid, CHIP, if eligible.
• Purchase affordable, quality coverage through Health Insurance Exchanges.
• In many states, Medicaid eligibility is expanded to individuals with incomes up to 133% of federal poverty level.

Benefits for American Indians and Alaska Natives

• Special monthly enrollment periods for eligible AI/ANs to sign up for Health Insurance Exchange coverage every month (no waiting for open enrollment).
• No cost-sharing for eligible AI/ANs who receive care through the IHS, Tribal health programs, or Urban Indian health programs.
• No cost-sharing for eligible AI/ANs earning less than 300% of poverty level who receive care at any health care facility.
• Many AI/ANs are exempt from the tax penalty that would otherwise apply to individuals who do not obtain health insurance coverage.

Covers young adults under 26

• If you’re under 26 years old, you may be able to get insured under a parent’s plan. You can join, remain, or return to a parent’s plan even if you’re married, attending school, not living with your parents, eligible to enroll in your employer’s plan, or financially independent.

Provides free preventive care

• You may be eligible for free preventive screenings, like mammograms, colonoscopies, and blood pressure and cholesterol tests. This does include coverage for vaccines and new preventive services for women.

The ACA Requires insurance companies to cover people with pre-existing health conditions

• Health insurance plans can’t charge you more or turn you down because you’re sick or have a health condition. They also can’t charge women more than men. The only exception is for grandfathered individual health insurance plans.

Holds insurance companies accountable for rate increases

• Rate Review: helps protect you from unreasonable rate increases. Insurance companies must now publicly justify any rate increase of 10% or more before raising your premium. This does not apply to any grandfathered plans.
• 80/20 Rule: ensures that insurance companies spend at least 80% of the money they take in from premiums on your health care and quality improvement activities (instead of on administrative, overhead, and marketing costs). This is also referred to as the Medical Loss Ratio (MLR).

Makes it illegal for health insurance companies to arbitrarily cancel your health insurance just because you get sick

• It’s now illegal for insurance companies to cancel your coverage simply because you made an honest mistake or left out information that has little bearing on your health.
• You will be given at least 30 days’ notice prior to the cancelation of your coverage.

Ends lifetime and yearly dollar limits on coverage of essential health benefits

• Insurance companies can’t set a dollar limit on what they spend on essential health benefits for your care during the entire time you’re enrolled in that plan. These are often referred to as lifetime limits.
• Yearly dollar limits are not allowed on essential health benefits.

Guarantees your right to appeal

• Internal Appeals: You can ask your insurance company to reconsider its decision to deny payment for a service or treatment. The insurance company must review its decision.
• External Review: If your insurance company still denies payment, the law allows you to have an external review. The review will be done by an independent organization that will decide if the insurance company should pay or not.

Within the Affordable Care Act (ACA), the Indian Health Care Improvement Act (IHCIA) was re-authorized. It helps AI/ANs. The IHCIA, which authorizes health care services for AI/ANs through the Indian Health Service (IHS), was first approved by Congress in 1976 and then reauthorized in 2000. The ACA makes the re-authorization of this law permanent and authorizes new programs within the IHS to ensure it is more equipped to meet its mission to raise the health status of AI/ANs to the highest level.

Here are some of the newly created functions under the IHCIA:

• The law gives IHS the authority to establish expanded services such as behavioral and mental health treatment and prevention, long-term care services, dialysis services, care for Indian veterans, and urban Indian health programs.
• A health care professional employed by a tribally operated health program is exempt from state licensing requirements if the professional is licensed in any state. The IHCIA also aims to have the health care professional join or continue in an Indian health program.
• A tribe or tribal organization that carries out a program under the Indian Self-Determination and Education Assistance Act and a UIO  that carries out a program under Title V of IHCIA is authorized to purchase coverage for its employees through the Federal Employees Health Benefits Program (FEHB).

Through its Payment System Reform initiative, NCUIH provides technical assistance and training to address structural challenges introduced by the implementation of Health Care Reform, as well as helping to improve intervention programs. UIHPs can be the frontline to help reduce the alarming disparities of Indian Country, specifically in urban settings. National Healthy People 2020 goals (which aim to reduce health disparities) can be achieved through the targeted implementation of health care reform, which can improve program revenues (e.g., through increased opportunities for third-party billing) and ensure a focus on the quality of care (e.g., through PCMH accreditation).

In order to acquire the benefits provided by the Affordable Care Act, clinics and health programs across the US are accommodating a renewed payment system that incorporates the Third Party Billing System, as well as other structural components to keep their financial structure up and running.

In recent years, NCUIH has operated the Payment Systems Reform Project through its analyst contractor, Medical Business Advocates LLC (MBA), which accounts for highly specialized technical expertise on Medicare, Medicaid, and private insurance. MBA also possesses very specific knowledge on the use of the Indian Health Service’s Resource and Patients Management System. Additionally, MBA possesses specific knowledge about UIHPs and a high level of cultural competency.

NCUIH’s Payment Systems Reform is comprised of two main activities:

1. Program Support: guided work on improving practices for ICD-10 implementation and third-party billing accuracy for UIHP billing/ coding and executive staff through a Payment Systems Reform Community of Learning.
   • Rationale/purpose: new models of health care delivery payment, as well as new ICD codes for billing/ coding will be instituted beginning in the Fall of 2015 and UIHPs will need to be prepared for these changes in order to reduce impact on financial reimbursement delivery. Revenue streams and financial data reporting are heavily dependent on full and accurate implementation of third party- billing processes, which require UIHP staff training and technical assistance.
   • Activities: support on ICD-10-CM, GPRA, PPS Review, A/R Management implementation through conference calls and WebEx sessions
2. Technical Representation: work with federal partner workgroups regarding health care reform to provide technical assistance and representation for UIHPs.
   • Rationale/purpose: Urban representation at meetings pertaining to CMS initiatives and health reform partnerships with federal agencies is necessary to advance the needs of urban and to remain up to date on new initiatives that could affect the urban AI/AN community.
   • Activities (Stepping Stones): Support and provide input to partners on health reform, participation at meetings/ calls, disseminate information to membership and constituencies

If you are an NCUIH Member Organization and would like to join the PSR initiative activities, please contact Kimberly Fowler, Ph.D- Technical Assistance and Research Director- at kfowler(at)ncuih.org

“Recent Trends in Third-Party Billing at Urban Indian Organizations: A Focus on Medicaid Managed Care”

This report serves as an update to NCUIH’s previous reporting on recent trends in third-party billing. This report examines the history of managed care in Medicaid and the relationship between managed care organizations and Urban Indian Organizations (UIOs) in selected states.

Key Findings:

• Medicaid managed care beneficiaries comprised 63 percent of the UIO patient population, submitted 68 percent of the claims, and produced 61 percent of the Medicaid payment revenue.
• The average amount paid for each managed care claim was $132, compared to the average amount of $176 paid for non-managed care claims.
• In 2019, 4 percent of managed care claim lines were denied, and 5 percent of non-managed care claim lines were denied.
• UIOs who felt that they do not have a good working relationship with managed care organizations often cited the need for improved communication to strengthen that relationship.
• UIOs also noted that some managed care organizations lacked familiarity with the needs of AI/AN patients living in urban areas.
• UIOs also emphasized the need for UIOs to work with other UIOs, Tribes, and other similarly situated health care providers to amplify their voice and strengthen their bargaining power to advance key Medicaid priorities.